Terms of Service

1. The Service

COM8 provides an operating system for real-estate brokerages that combines CRM and pipeline management, AI-assisted outreach and sequences, team chat and calls, HR and payroll, and finance and commission tooling. We may add, change or remove features over time to improve the Service.

2. Accounts and eligibility

You must provide accurate registration information and keep it up to date. You are responsible for safeguarding your credentials and for all activity that occurs under your account. You must notify us promptly of any unauthorised use.

The Service is intended for business use by professionals aged 18 or over. Workspace administrators are responsible for managing seats, roles and permissions within their organisation.

3. Subscriptions, billing and payment

Paid plans are billed in advance on a monthly or annual basis according to the plan and seat count you select. Fees are non-refundable except where required by law or expressly stated. Unless cancelled, subscriptions renew automatically for successive periods at the then-current rates.

You authorise us and our payment processor to charge the payment method on file for all applicable fees and taxes. If a payment fails, we may suspend or downgrade access until the balance is settled. We may change pricing on renewal with reasonable prior notice.

4. Acceptable use

You agree not to misuse the Service, including by attempting to access it without authorisation, interfering with its operation, reverse-engineering it, or using it to send unlawful, deceptive, infringing or unsolicited communications. You must comply with all applicable laws, including those governing marketing, telecommunications, real-estate practice and data protection.

You are solely responsible for ensuring that your use of connected channels, such as email and messaging providers, complies with those providers’ terms and with consent and anti-spam requirements.

5. Your data and content

You retain all rights to the data and content you submit to the Service (“Customer Data”). You grant us a limited licence to host, process and transmit Customer Data solely to provide and support the Service on your behalf.

You are responsible for the accuracy and legality of Customer Data and for having the necessary rights and consents to process the personal data of your clients, leads and contacts. Our handling of personal data is described in our Privacy Policy.

6. AI features

The Service includes AI features that generate drafts, summaries, classifications and suggestions. These outputs are provided to assist you and may be inaccurate or incomplete. You are responsible for reviewing AI outputs before sending, publishing or relying on them, and you remain accountable for all communications and decisions made through your account.

AI usage is subject to per-organisation limits. We may apply reasonable safeguards, rate limits and fallbacks to protect the integrity and cost of the Service.

7. Third-party integrations

The Service can connect to third-party products you choose to authorise, including Google (Gmail and Google Calendar), Microsoft Outlook, WhatsApp Business and Zoho Books. Your use of those products is governed by their own terms, and we are not responsible for their availability, security or practices. Disabling or losing access to an integration may affect related features.

8. Intellectual property

The Service, including its software, design, and content we provide, is owned by COM8 and its licensors and is protected by intellectual-property laws. Except for the rights expressly granted to you to use the Service, no rights are transferred. You may not copy, modify, distribute or create derivative works from the Service except as permitted by law.

9. Availability and support

We aim to keep the Service available and reliable but do not guarantee uninterrupted operation. We may perform maintenance, and we may modify or discontinue parts of the Service. Support is provided according to your plan.

10. Disclaimers

The Service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties, whether express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be error-free or that outputs, including AI outputs, will be accurate or suitable for any particular purpose.

11. Limitation of liability

To the maximum extent permitted by law, COM8 will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill, arising out of or relating to the Service. Our total liability for any claim relating to the Service will not exceed the amounts you paid to us for the Service in the twelve months preceding the event giving rise to the claim.

12. Indemnification

You agree to indemnify and hold COM8 harmless from claims, losses and expenses arising from your Customer Data, your use of the Service in breach of these Terms, or your violation of any law or third-party right.

13. Suspension and termination

You may stop using the Service and cancel your subscription at any time. We may suspend or terminate access if you breach these Terms, fail to pay fees, or use the Service in a way that risks harm to COM8, other users or third parties.

On termination, your right to use the Service ends. We will make Customer Data available for export for a limited period as described in our agreement or Privacy Policy, after which it may be deleted.

14. Governing law and disputes

These Terms are governed by the laws of the Emirate of Dubai and the applicable federal laws of the United Arab Emirates, without regard to conflict-of-laws principles. The courts of Dubai, UAE will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service.

15. Changes to these Terms

We may update these Terms from time to time. When we make material changes, we will update the date above and, where appropriate, notify you through the Service. Your continued use of the Service after an update constitutes acceptance of the revised Terms.

16. Contact us

For questions about these Terms, contact us at info@com8.io or by post at COM8 Realty, Building 1, Jebel Ali Industrial 1, 47th Street, Dubai, UAE.